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RCCP-1 New License Model



The new RCCP-1 licensed tier model offered by Telemetrics enables deployment creativity and flexibility for our customers. Here are a few frequently asked questions:

Q: What do the new RCCP-1 license tiers mean to me?

A: More flexibility running multiple applications on the RCCP-1 control panel. Easily switch between Basic, Studio, LGS, or Shader.

Q: What are the license tier options?

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Q: What features are included with each license tier?

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Q: Do I need to purchase a software maintenance agreement?

A: No, however if you want to take advantage of getting new features throughout the year, a software maintenance agreement is required.

Q: What's included with a software maintenance agreement?

A: Incremental software releases that include both new features and bug fixes.

Q: How can I tell when my software maintenance agreement will expire?

A: Via a pop-up message and in the Administrator settings on the RCCP-1 control panel.

Q: How can I add additional options to my existing RCCP-1 control panel? Example: I purchased an RCCP-1 panel which was licensed for BASIC and and I'd like to add the STUDIO software.

A: Contact Telemetrics Sales at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Q: My panel is licensed for BASIC today, will I lose my current 3rd party device support?

A: No.

Q: How long will my panel run in "backup" mode for a Studio or LGS application?

A: 15 consecutive days.

Q: How can I tell how many days are remaining on my backup license?

A: In the Administrator settings on the RCCP-1 control panel and via the RCCP-1 screen saver.

Q: How do I add support of a new 3rd party device, such as a router, CG, or video production switcher?

A: Contact Telemetrics at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for the latest list of approved 3rd party devices.

Q: Is there a fee to add a new 3rd party device that hasn't been qualified?

A: It depends on the desired device. Contact Telemetrics at This e-mail address is being protected from spambots. You need JavaScript enabled to view it before making any purchasing decisions.

Existing EDCS customers:

Q: What devices are required to be licensed?

A: Control panels and pan tilt heads. Contact Telemetrics at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q: I have an existing EDCS system today, how will the new license model affect me?

A: It won't.

Q: How do a add a new pan tilt head or control panel to an existing EDCS system?

A: Contact Telemetrics at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q: How does a software maintenance agreement work with an EDCS system?

A: If a software maintenance agreement is desired, one must be purchased for all panels. Contact Telemetrics at This e-mail address is being protected from spambots. You need JavaScript enabled to view it before making any purchasing decisions.